Digital products, handled fairly.
This is a practical placeholder refund policy for digital templates. Adapt it to your jurisdiction and business before launch.
Refunds before delivery
Because our orders are confirmed manually before payment, you can cancel and receive a full refund any time after paying but before your files have been delivered. Just reply to your confirmation email or contact us and we'll cancel the order and refund your payment.
After delivery
Once your template files or links have been delivered, the order is final and not eligible for a refund — digital files can be accessed, copied or duplicated immediately once sent, so we're unable to reverse a completed delivery.
When we will still help
If a delivered file is materially defective, a supplied link doesn't work, or what you received is substantially different from the confirmed order, contact us promptly. We will repair, replace or redeliver the affected files.
Duplicate payments
If you are charged twice for the same confirmed order, contact us with the payment references and we will review the duplicate transaction.
Legal rights
Nothing in this policy limits any non-waivable consumer rights that apply under your local law.
How to request support
Use the Contact page and include your name, order email, pack name, payment reference and a short description of the issue.